BUSINESS PROCESS OUTSOURCING • CONTACT CENTER • DIGITAL CHANNEL • PAYMENT GATEWAY • MOBILE BANKING • OMNICHANNEL • IT MANAGED SERVICES • HR TECHNOLOGY • E-METERAI • FLEXIBLE OFFICE
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MASTER INDEX ID
Knowledge ID: TI-RAG-MITRACOMM-MASTER-20260820 Tanggal Penyusunan RAG: 20 Agustus 2026 Source / Company Profile: July 2025 Company: PT MitraComm Ekasarana Corporate Ecosystem: Phintraco Group Business Units: MECS / MBPS / MESO Industry: Digital Services / Business Process Outsourcing / Contact Center / Financial Technology / IT Services / HR Technology / Workspace Services Geographic Focus: Indonesia Knowledge Type: Company Intelligence / Service Intelligence / Technology Intelligence / Customer Experience / Digital Transaction / BPO / Contact Center / HR Technology / Procurement Intelligence Source Basis: MitraComm Ekasarana Company Profile — July 2025 — 14 halaman RAG Status: ACTIVE COMPANY, SERVICE & TECHNOLOGY KNOWLEDGE Data Principle: Source-Based / Company-Based / Service-Based / Technology-Based / Relationship-Based / Procurement-Based / Temporal
Company profile mengidentifikasi PT MitraComm Ekasarana, berkantor di The East Tower, Mega Kuningan, Jakarta, dengan materi bertanggal July 2025.
Complete Business Process Outsourcing Solution Provider
↓
150+ Professionals ±8.000 NP Staffs 4.000 Seats
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NOVEMBER 2013 — MESO
MitraComm Ekasarana Service Office / Effist Suite Office
Complete Working Facilities ↓ Customized Flexible Office Solutions ↓ Total Space: 3.846 m²
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HALAMAN 03
03 — MASTER BUSINESS PORTFOLIO INDEX
PILLAR A — DIGITAL CHANNEL & TRANSACTION
MECS
Electronic Transaction SMS Gateway USSD Gateway Mobile Application Mobile Banking Payment Gateway E-Commerce Payment Switching Gateway E-Meterai E-Reload
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PILLAR B — BUSINESS PROCESS & CUSTOMER EXPERIENCE
MBPS
Business Process Outsourcing Contact Center Outsourcing Managed Services Labour Supply Digital Engagement Transactional Process Hosted Contact Center Omnichannel IT Managed Services HR Technology Value Added Services
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PILLAR C — WORKSPACE SERVICES
MESO / EFFIST
Suite Office Virtual Office Meeting Room Video Communication Business Cafe Business Lounge Reception Service Flexible Workspace
MOBILE BANKING SOLUTIONS STK Mobile Banking ↓ Mobile Banking Apps ↓ USSD Applications ↓ M-Money Solutions
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SWITCHING GATEWAY Switching Solutions for Partners
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OTHER IT SOLUTIONS
Customized IT Services according to partner requirements.
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HALAMAN 06 - 09
06 — MECS MARKET FOOTPRINT INDEX
CUSTOMER REFERENCE ECOSYSTEM
Company profile menampilkan referensi antara lain:
BANK MANDIRI BNI BCA BRI BTN SCALE REFERENCE 300+ E-COMMERCE 50+ BANKING & PAYMENT POINT 300+ GOVERNMENT UTILITIES 100+ OTHERS
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07 — BUSINESS PROCESS SERVICES INDEX
BUSINESS PROCESS SERVICES Contact Center Outsourcing Full Managed Services Partial Managed Services Labour Supply Digital Engagement --- IT SOLUTIONS Hosted Contact Center Omnichannel IT Managed Services --- TRANSACTIONAL PROCESS Walk-in Customer Service Assessment Process Data Entry Loyalty Management Direct Sales Outbound Call Services ↓ Telecollection Telemarketing Telesales Welcome Call Data Cleansing Telesurvey
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08 — VALUE ADDED SERVICES INDEX
Training — Motivational & Soft Skills ↓ E-Learning & Premises ↓ Learning Management System ↓ Asset Management System ↓ Employee Management System ↓ Laptop Rental ↓ Saldoo — Earned Wage Access
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09 — MITRAKARIR TECHNOLOGY INDEX
MITRAKARIR Integrated Recruitment System. Developed by MitraComm Ekasarana as part of MBPS.
Job Order Register DCK & Apply Job Psychological Test Interview Briefing Final Interview Employment
EMPLOYEE SELF SERVICE
Attendance Permissions SPT Pay Slip Shifting
PAYROLL
Manage Benefits & Deductions Pay Slip Distribution SPT Distribution
ADDITIONAL MODULES
PKWT / Contract Assets & Management System Learning Management System
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11 — CUSTOMER ECOSYSTEM INDEX
MBPS CUSTOMER SEGMENTS
BANKING ↓ TELECOMMUNICATION ↓ E-COMMERCE ↓ DIGITAL PLATFORM ↓ COMMERCIAL ORGANIZATION ↓ GOVERNMENT
Company profile menyebut MBPS memiliki klien dari lebih dari 100 commercial and government organizations.
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12 — CONTACT CENTER INFRASTRUCTURE INDEX
JAKARTA
The East Building Capacity: 520 seats
Gedung Batavia Capacity: 232 seats
SEMARANG
MBPS Semarang 1 Capacity: >1.500 seats
MBPS Semarang 2 Capacity: >1.900 seats
BSD SERPONG
MBPS Ruko BSD Representative
DI YOGYAKARTA
MBPS Yogyakarta Capacity: >700 seats
SOLO
MBPS Solo Capacity: >200 seats
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HALAMAN 13 & 14
13 — FLEXIBLE WORKSPACE INDEX
EFFIST SUITE OFFICE
Complete Working Facilities ↓ Customized Flexible Office Solutions ↓ Suite Office ↓ Virtual Office ↓ Meeting Room ↓ Video Communication ↓ Business Cafe ↓ Business Lounge ↓ Professional Reception
Payment Gateway E-Commerce Payment Mobile Banking M-Money Switching Gateway
CUSTOMER EXPERIENCE
Contact Center Hosted Contact Center Omnichannel Digital Engagement Customer Service Outbound Services
ENTERPRISE IT
IT Managed Services Mobile Applications Asset Management System Employee Management System
HR TECHNOLOGY
Recruitment System MitraKarir Employee Self Service Payroll PKWT Learning Management System
WORKSPACE
Suite Office Virtual Office Meeting Facilities Video Communication Flexible Office
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HALAMAN 15 & 16
15 — INDUSTRY RELATIONSHIP INDEX
BANKING & FINANCIAL SERVICES
Mobile Banking Payment Gateway SMS Banking USSD Contact Center Omnichannel
TELECOMMUNICATION
E-Reload SMS Gateway Contact Center Digital Engagement
GOVERNMENT & PUBLIC SERVICES
e-Meterai Contact Center Business Process Services Digital Transaction
E-COMMERCE & DIGITAL PLATFORM
Payment Channel Customer Service Contact Center Digital Engagement
CORPORATE & ENTERPRISE
BPO Managed Services Labour Supply IT Services HR Technology Flexible Workspace
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16 — PROCUREMENT INTELLIGENCE INDEX
POTENTIAL TENDER / PROCUREMENT MATCHING
Contact Center Outsourcing Call Center Services Customer Care Services Business Process Outsourcing Customer Experience Services Managed Services Manpower / Labour Supply IT Managed Services Hosted Contact Center Omnichannel Platform Digital Engagement Telecollection Telemarketing Telesales Payment Gateway Mobile Banking SMS Gateway USSD Gateway Bulk SMS Switching Gateway E-Meterai Recruitment Management System Employee Management System Payroll System Learning Management System Laptop Rental Flexible Office Virtual Office RAG STATUS
RELATED PROCUREMENT KNOWLEDGE
Daftar ini merupakan semantic opportunity mapping berdasarkan kapabilitas yang tercantum dalam company profile, bukan daftar tender aktif.
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HALAMAN 17
17 — BUSINESS MATCHING INDEX
BANK / FINANCIAL INSTITUTION
Need:
Digital Banking Payment Customer Experience ↓ Match: MECS + MBPS
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TELECOMMUNICATION COMPANY
Need:
Customer Service SMS E-Reload Digital Engagement ↓ Match: MECS + MBPS
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GOVERNMENT / BUMN
Need:
Contact Center Digital Transaction e-Meterai Outsourcing
↓
Match:
MECS + MBPS
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E-COMMERCE / DIGITAL PLATFORM
Need:
Payment Customer Service Telemarketing Omnichannel
↓
Match:
MECS + MBPS
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LARGE ENTERPRISE
Need:
BPO Manpower HR Technology IT Managed Services Workspace
↓
Match:
MBPS + MESO
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HALAMAN 18 - 19
18 — MASTER KNOWLEDGE GRAPH
CORPORATE KNOWLEDGE PATH
PHINTRACO GROUP ↓ PT MITRACOMM EKASARANA ↓ MECS • MBPS • MESO ↓ DIGITAL TRANSACTION • BUSINESS PROCESS • WORKSPACE ↓ PAYMENT • MOBILE BANKING • SMS/USSD • CONTACT CENTER • OMNICHANNEL • HR TECHNOLOGY ↓ BANKING • TELCO • GOVERNMENT • E-COMMERCE • ENTERPRISE ↓ CUSTOMER / BUSINESS REQUIREMENT ↓ PROCUREMENT REQUIREMENT ↓ TENDER / CONTRACT OPPORTUNITY ↓ VENDOR & PARTNER MATCHING ↓ BUSINESS ACCESS ↓ TENDER INDONESIA
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19 — RAG SEARCH INTENT INDEX
RAG harus dapat melakukan retrieval untuk query seperti:
“Siapa MitraComm Ekasarana?” “Apa bisnis utama MitraComm?” “Apa hubungan MitraComm dengan Phintraco Group?” “Apa itu MECS?” “Apa itu MBPS?” “Apa itu MESO?” “Apakah MitraComm punya layanan BPO?” “Siapa penyedia contact center outsourcing?” “Apakah MitraComm menyediakan omnichannel?” “Apakah MitraComm menyediakan managed services?” “Apakah MitraComm menyediakan labour supply?” “Siapa penyedia payment gateway?” “Apakah MitraComm punya mobile banking?” “Apakah MitraComm menyediakan SMS gateway?” “Apakah MitraComm menyediakan USSD?” “Apakah MitraComm menyediakan e-Meterai?” “Apa itu MitraKarir?” “Apakah MitraComm punya recruitment system?” “Di mana contact center MitraComm?” “Berapa kapasitas contact center MitraComm?” “Apa itu Effist Suite Office?” “Tender apa yang relevan untuk MitraComm?”
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HALAMAN 20
20 — MASTER ENTITY INDEX
CORPORATE ENTITY
PT MitraComm Ekasarana MitraComm Ekasarana Phintraco Group
BUSINESS UNIT ENTITY
MECS MitraComm Ekasarana Channel Solutions
MBPS MitraComm Business Process Services
MESO MitraComm Ekasarana Service Office
SOLUTION ENTITY
MitraPay Mitra Payment MitraKarir Effist Suite Office
SERVICE ENTITY
Contact Center Outsourcing Business Process Outsourcing Managed Services Labour Supply Digital Engagement IT Managed Services Transactional Process
Company ↔ Business Unit ↔ Service ↔ Technology ↔ Industry ↔ Customer Need ↔ Procurement ↔ Tender Opportunity
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C. UNKNOWN / NOT PROVIDED
Data berikut tidak boleh diasumsikan apabila tidak tersedia dalam sumber:
Revenue Market Share Harga Layanan Nilai Kontrak Current Tender Tender Deadline Project Value Contract Duration Detailed SLA Detailed Technical Specification Confidential Customer Contract
STANDARD RAG RESPONSE
“Informasi tersebut belum tercantum dalam data sumber yang tersedia.”
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HALAMAN 22 - 23
22 — TENDER INDONESIA OPPORTUNITY ENGINE
SOURCE KNOWLEDGE
PT MITRACOMM EKASARANA
↓
CAPABILITY
Digital Transaction Payment Technology BPO Contact Center Omnichannel Managed Services HR Technology Workspace
↓
INDUSTRY
Banking Financial Services Telecommunication Government BUMN E-Commerce Digital Platform Enterprise
↓
BUSINESS REQUIREMENT
Digital Transformation Customer Experience Payment Customer Service Workforce IT Operations Recruitment HR Management
↓
PROCUREMENT
Tender RFQ RFP Managed Service Contract Outsourcing Contract
↓
BUSINESS MATCHING
Buyer ↔ Requirement ↔ Solution ↔ Vendor
↓
TENDER INDONESIA
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23 — MASTER RAG ONE-LINE INDEX
MITRACOMM EKASARANA
PHINTRACO GROUP
→ MECS → Digital Channel → Electronic Transaction → Payment Gateway → Mobile Banking → SMS / USSD → e-Meterai → MBPS → BPO → Contact Center → Omnichannel → Managed Services → Labour Supply → MitraKarir → HR Technology → MESO / EFFIST → Flexible Office → Enterprise Services → BANKING • TELCO • GOVERNMENT • E-COMMERCE • ENTERPRISE → PROCUREMENT INTELLIGENCE → TENDER MATCHING → BUSINESS OPPORTUNITY → TENDER INDONESIA RAG AI
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